Refund policy

Refunds: within 14 days
Unworn, new items in their original packaging can be returned within 14 days of delivery for a full refund to your original payment method.

Store credit: within 30 days
Unworn, new items returned within 30 days of delivery can be exchanged for store credit, issued as a Steward & James gift card.

How to start a return
Email us at info@stewardandjames.com with your order number to request a return label. We’ll email the label to you, or include it in your exchange or replacement package. Items sent back without first requesting a return will not be accepted.

Final sale
Sale and marked-down items and gift cards are final sale and can’t be returned or exchanged.

Damages and issues
Please inspect your order when it arrives and contact us right away if an item is defective, damaged or not what you ordered, so we can make it right.

Exchanges
The fastest way to get what you want is to return the item for store credit and place a new order with your gift card.

Processing
We’ll email you once your return has been received and inspected. Please allow up to 10 business days for processing. Approved refunds go back to your original payment method and can take a few extra business days to post, depending on your bank.

Questions? Contact us anytime at info@stewardandjames.com.