FAQ

JEWELRY CARE

How do I clean my Steward & James jewelry?  Our fashion jewelry is 14kt or 18kt gold plated over stainless steel or brass, it is possible for the plating to fade over time from continuous wear. This is unavoidable over the lifetime of any plated jewelry. Because of this, we do recommend that our customers are cautious when washing their hands, swimming, exercising, cleaning, or styling their hair, as soaps, chlorine, detergents, cleaning agents, and hair products can remove the plating. With each purchase you are provided with a microfiber polishing cloth to keep it looking bright and shiny.

Can you wear gold plated jewelry in the shower? We recommend taking your gold plated jewelry off before you get in the shower, as it can damage the plating. This protects your jewelry’s shine by avoiding contact with agents such as soaps, lotions, and hair and cleaning products.

SHIPPING/GENERAL ORDERING

Do you offer gift wrap?  Yes! You can specify at checkout if you want gift wrap and you piece will come in a custom gift box.

I just placed an order, but I selected the wrong item. Can you change it? Can you cancel it? We want you to receive your order as quickly as possible! To make that happen, our team starts processing orders as soon as they have been submitted, so we are typically unable to change or cancel orders. Please contact Customer Service (info@stewardandjames.com) immediately if you have questions about changing or canceling your order.

I just placed an order – will I get a confirmation from you? Yes! After submitting an order shipping within the United States, you should be taken to a page that provides an order confirmation number. Within a few moments, you will receive a confirmation email from us. After your order has finished processing and is ready to ship (for domestic orders with ground shipping, allow up to five business days), you will receive a second email that provides the tracking information for your shipment. Please contact Customer Service (info@stewardandjames.com) if you have not received your confirmation emails. 

I just placed an order, but I need to change the shipping address. How do I do that? Because we process orders so quickly, we are typically unable to make changes to a shipping address. Please contact Customer Service (info@stewardandjames.com) as soon as you can if you need to change your shipping address.

I am ordering several items that need to be shipped to different shipping addresses. How do I indicate that? As of right now, we are only able to accept one shipping address per order. If you need items to ship to different addresses, it would be best to place them as separate orders.

I need to use two credit cards on my online order – how do I do that? At this time, we are only able to process one credit card per online order. (This includes Visa, MasterCard, or American Express gift cards.)

I just placed an order. How will it be shipped to me? All domestic orders and returns are shipped via USPS. Your tracking email will provide you with the carrier and tracking information for your shipment. 

Will a signature be required for delivery of my order?   No signature is required upon delivery.

Do you offer expedited shipping? Yes! On the checkout page, you will see all of your available shipping options  For expedited orders to ship same-day, they must be placed before noon central time. (For example, if you place an order at 2pm Central Time on a Wednesday with Next Business Day shipping, it will not leave our facility until the following business day (Thursday). It would be delivered the business day after that (Friday).

Do you sell gift cards?  Yes! Electronic gift cards (e-cards) may be purchased and personalized through our website.

RETURNS

What is your return policy for purchases made online that are shipped to my home?  Permanently discounted or marked down merchandise are considered Final Sale and are not eligible for return or exchange. All other unworn, unused items you would like to return for a full refund must be sent back to the Steward & James within 14 days of receipt of product in original packaging.

Steward & James, LLC provides FREE RETURN SHIPPING for eligible items. A pre-paid, pre-addressed return shipping label will be provided with every qualifying order purchased on the website. If you have misplaced your shipping label, you can contact info@stewardandjames.com to receive a new one. Please allow up to 10 business days for your return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us. For any inquiries concerning returns or exchanges, please contact Customer Service via email at info@stewardandjames.com

What is your return policy for purchases made with an authorized Steward & James Retail Partner? Please refer to the store’s policy. Returns and exchanges must be made through the store of purchase.

I would like to exchange a gift I received. How do I do that? Contact Customer Service (info@stewardandjames.com) – we are happy to look into your options!

How long does it take for returns and exchanges to be processed? Please allow up to 10 business days for the processing of returns and exchanges. Depending on your financial institution, refunds can take up to five business days to appear on your credit card/bank statement.