FAQ
JEWELRY CARE
How do I clean my Steward & James jewelry? Our fashion jewelry is 14kt or 18kt gold plated over stainless steel or brass, it is possible for the plating to fade over time from continuous wear. This is unavoidable over the lifetime of any plated jewelry. Because of this, we do recommend that our customers are cautious when washing their hands, swimming, exercising, cleaning, or styling their hair, as soaps, chlorine, detergents, cleaning agents, and hair products can remove the plating. With each purchase you are provided with a microfiber polishing cloth to keep it looking bright and shiny.
Can you wear gold plated jewelry in the shower? We recommend taking your gold plated jewelry off before you get in the shower, as it can damage the plating. This protects your jewelry’s shine by avoiding contact with agents such as soaps, lotions, and hair and cleaning products.
How do I resize my ring? All of our rings come in 1 size and are able to be changed. We offer 2 different styles of rings depending on the design: Adjustable and Resizable. Adjustable rings typically have smaller, less detailed bands and are open on one side. These designs are more pliable and easy to adjust. Simply and slowly pull apart the ring so it fits comfortably over your knuckle without feeling like it is going to fly off or get stuck. Resizable rings are made from a stronger stainless steel and typically have more detailed designs. This allows us to give you the highest quality product. Resizable rings are typically harder to size on your own. You can select a size at checkout and we will ship it to you pre-sized. If you need to resize it on your own, depending on your physical strength, we find it easiest to use a pair of pliers: insert the nose into the ring and slowly open the handle until the ring is resized to your desired fit. If you open it too far, don't worry, you can close it back with that same tool.
SHIPPING/GENERAL ORDERING
Do you offer free shipping? Yes! Orders over $100 get free standard shipping within the United States. USPS Express 2 Day Shipping ($32) is not included in free shipping.
How long will it take to get my order? All orders ship via USPS. Standard shipping typically arrives within 5-7 business days. Need it sooner? Choose USPS Express 2 Day Shipping ($32) at checkout.
Do you offer gift wrap? Yes! You can purchase a gift box for $1. Each gift box will hold 1 piece of jewelry. You can select a gift box here.
I just placed an order, but I selected the wrong item. Can you change it? Can you cancel it? We want you to receive your order as quickly as possible! To make that happen, our team starts processing orders as soon as they have been submitted, so we are typically unable to change or cancel orders. Please contact Customer Service (info@stewardandjames.com) immediately if you have questions about changing or canceling your order.
I just placed an order – will I get a confirmation from you? Yes! After submitting an order shipping within the United States, you should be taken to a page that provides an order confirmation number. Within a few moments, you will receive a confirmation email from us. When your order ships, you will receive a second email with your USPS tracking information. Please contact Customer Service (info@stewardandjames.com) if you have not received your confirmation emails.
I just placed an order, but I need to change the shipping address. How do I do that? Because we process orders so quickly, we are typically unable to make changes to a shipping address. Please contact Customer Service (info@stewardandjames.com) as soon as you can if you need to change your shipping address.
I am ordering several items that need to be shipped to different shipping addresses. How do I indicate that? As of right now, we are only able to accept one shipping address per order. If you need items to ship to different addresses, it would be best to place them as separate orders.
I need to use two credit cards on my online order – how do I do that? At this time, we are only able to process one credit card per online order. (This includes Visa, MasterCard, or American Express gift cards.)
I just placed an order. How will it be shipped to me? All orders and returns are shipped via USPS. Standard orders typically arrive within 5-7 business days, and USPS Express 2 Day Shipping is available at checkout. Your tracking email will provide your tracking information.
Will a signature be required for delivery of my order? No signature is required upon delivery.
Do you sell gift cards? Yes! Electronic gift cards (e-cards) may be purchased and personalized through our website.
RETURNS
What is your return policy for purchases made online? Unworn, new items in their original packaging can be returned within 14 days of delivery for a full refund to your original payment method. Within 30 days of delivery, unworn, new items can be returned for store credit, issued as a Steward & James gift card. Sale and marked-down items and gift cards are Final Sale and are not eligible for return or exchange.
How do I get a return label? Email info@stewardandjames.com with your order number to request a free return label. We’ll email it to you, or include it in your exchange or replacement package. Please allow up to 10 business days for your return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us.
What is your return policy for purchases made with an authorized Steward & James Retail Partner? Please refer to the store’s policy. Returns and exchanges must be made through the store of purchase.
I would like to exchange a gift I received. How do I do that? Contact Customer Service (info@stewardandjames.com) – we are happy to look into your options!
How long does it take for returns and exchanges to be processed? Please allow up to 10 business days for the processing of returns and exchanges. Depending on your financial institution, refunds can take up to five business days to appear on your credit card/bank statement.
